About Helpwise
Helpwise is a comprehensive customer service platform that offers a range of features to help businesses manage all their customer communication from a single dashboard. With Helpwise, you can easily answer all your...
Helpwise is a comprehensive customer service platform that offers a range of features to help businesses manage all their customer communication from a single dashboard. With Helpwise, you can easily answer all your customer queries across multiple channels like email, sms, and social media from a centralized location.
One of the standout features of Helpwise is its universal inbox, which allows you to see all your channels conversations in one place. This feature makes it easy to handle your customers' communication, respond to queries promptly, and provide an excellent customer experience.
Helpwise offers native integrations with calendars, task management apps, and CRMs, allowing you to power your communication and streamline your workflow. You can also create custom integrations using Helpwise's app feature to connect with other tools your business uses.
Helpwise comes packed with features designed to improve collaboration and enhance overall team productivity. You can mention team members inside conversations and work with them to respond to customer queries better and faster.
Additionally, Helpwise has a built-in collision detection feature that ensures there are no contradictory replies to customer queries. The collision detection feature alerts both parties if two team members are writing a response to the same thread, ensuring that customers receive accurate and consistent replies.
With Helpwise, you can set up multiple signatures and change them on the fly while composing emails. This feature is particularly useful for businesses with multiple brands or departments that require different signatures.
Helpwise also allows you to automate mundane and repetitive tasks like assigning, tagging, and closing conversations by setting up workflows using Automation Rules. Helpwise will handle the workload for your team, freeing up time to focus on more important tasks.
Another useful feature of Helpwise is its ability to automatically manage your team's workload by smartly assigning conversations based on logics like round-robin, load balance, and random. This feature eliminates the need for manual delegations and ensures that your team can handle customer queries efficiently.
Helpwise allows you to automate customer feedback directly from the platform. You can analyze feedback and scores to improve your support processes and quality.
With Helpwise, you can optimize team performance and support processes by taking a deep dive into your support team's performance across inboxes. You can track individual workload and key metrics, allowing you to make data-driven decisions to improve your customer support.
Finally, Helpwise allows you to set up knowledgebases to host articles that can be shared with your customers. You can create Help centers for customer onboarding, internal documents, and other important information. This feature ensures that customers can easily find the information they need and reduces the load on your support team.
In summary, Helpwise is an easy-to-use, all-in-one customer service platform that offers a range of features designed to streamline your workflow, improve collaboration, and deliver an exceptional customer experience.
Previous Versions
Here you can find the changelog of Helpwise since it was posted on our website on 2020-06-23 19:34:55.
The latest version is 3.6.0 and it was updated on 2024-05-23 03:48:56. See below the changes in each version.
Helpwise version 3.6.0
Updated At: 2024-05-10
Changes: Added customer's read time list for emails
Fixed signature change issue in email compose and reply
Fixed known bugs
Helpwise version 3.5.13
Updated At: 2024-04-25
Changes: Fixed help article link render as a link in chat inbox
Fixed known bugs
UI/UX improvements
Helpwise version 3.5.12
Updated At: 2024-03-21
Changes: can view the attachments in-app
added long press email's text copy option
fixed table content issue in note
fixed known bugs
Helpwise version 3.5.10
Updated At: 2024-02-20
Changes: Added previous conversations of contacts in contact page
Fixed saved reply attachments not sending with SMS
Fixed time not showing properly with custom timezone
Fixed know bugs
Helpwise version 3.5.9
Updated At: 2024-01-31
Changes: Added starred folder in drawer
Fixed mention highlight issue
Fixed add tag option in universal inbox
Fixed scrolling issue
Fixed known bugs and UI/UX improvements
Helpwise version 3.5.8
Updated At: 2024-01-22
Changes: Added documents upload feature
Added both email & time for both email & Chat inboxes
Fixed empty signature list
Fixed blank reply to address in email inbox
Fixed UI glitches in compose screen
Fixed WhatsApp 24H session expiry time
Resolved know bugs & UI/UX improvements
Helpwise version 3.5.7
Updated At: 2024-01-10
Changes: Added notification page
Added hyperlink recognition in messages
Fixed link not clickable on email
Fixed universal inbox count status
Fixed known bugs
Helpwise version 3.5.5
Updated At: 2023-12-22
Changes: Inline drafts can be visible inside the conversation detail screen
Fixed same email added issue on compose, reply, forward
Added realtime conversations in universal inbox
Fixed email reply bug
Fixed date formatting issue in conversation list screen
Fixed know bugs and UI/UX improvements
Helpwise version 3.5.4
Updated At: 2023-12-18
Changes: Inline drafts can be visible inside the conversation detail screen
Fixed same email added issue on compose, reply, forward
Added realtime conversations in universal inbox
Fixed date formatting issue in conversation list screen
Fixed know bugs and UI/UX improvements
Helpwise version 3.5.3
Updated At: 2023-12-11
Changes: Added ticket copy button
Integrated new stable backend APIs
Resolved long email rendering issue
Resolved know bugs
Improved UI/UX
Disclaimer
Official Google Play Link
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